Enhanced Phone Service Guide
Easy Access
Consumers Power has expanded its phone system to give you
easier access to the department or service you need. Most
employees now have their own phone numbers allowing you to
call them at a time that is convenient to you. These employees
have voicemail and a message can be left to have them call
you during CPI business hours.
When calling Consumers Power, you will be greeted with a
range of options depending on the department you need. Please
listen to those carefully when you call so that you can get
connected immediately to the department that can best help
you.
Here is a guide to the options you hear when calling CPI:
| Press 1: |
Outage reporting or an emergency |
| Press 2: |
Bill inquiries, payment arrangements |
| Press 3: |
Start, stop or transfer service, report
meter reading, security light repair |
| Press 4: |
Energy services – rebates, energy
services, conservation programs |
| Press 5: |
TelePay bill payment and phone number update.
Have CPI account number available |
| Press 6: |
Underground line locate |
| Press 8: |
Gives employee extensions |
| Press 9: |
All other business |
Expanded Response to Outage Calls
Many callers in a power outage want to make sure we know
about it and to find out a cause or to report a possible cause.
CPI’s Integrated Voice Response system
can take hundreds of calls without callers getting irritating
busy signals for extended periods of time. CPI activates its
IVR system during periods of high call volume.
Here’s how it works:
Your power is out.
Call our main number.
Press 1 to report an outage.
The IVR is tied to CPI’s accounts.
It matches the phone number we have for you to your address*.
This allows the system to generate an outage ticket and to
deliver a pre-recorded message containing information that
CPI has about the outage.
You are also given an opportunity to leave a message with
us to report any specific outage information you may have,
such as hearing a loud noise at the time the power went out
or wires that are lying on the ground.
From the data gathered, CPI’s crews and dispatcher
are able to get the information they need to respond to your
outage.
*To update a phone number, call CPI at either of its phone
numbers and press 5. Have your account number ready.
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