How does electronic billing work?
Before you can access your e-bill for the first time
you will need to complete a one-time online registration,
during which you will specify a user identification code
and a password that you will use for logging on to the
service (you will be able to access your current bill online
immediately after registration). Following registration:
- we send an e-mail message to you each month to
notify you that your new e-bill is available
- you log on to the e-bill site using the user ID
and password you specified during the online registration
- you can view your current bill and up to 24 of
your previous payments
- you can set up payment methods allowing you to
pay your bill by credit card (VISA or MasterCard), debit
card (VISA or MasterCard), or from your bank account
- you can schedule your payment to be made immediately
- you can review previous online payments you have
made
- in addition to calling us on the telephone or
visiting our office in person, you can now contact our
customer service department via e-mail regarding any
questions, requests, or concerns you may have (it does
not have to be related to the e-bill service)
- you can change your registration information (e.g.
mailing address, e-mail address, etc.)
Since the electronic bill service enables you to conveniently
view and print your monthly bill at any time from your
Internet browser software, we will no longer send a paper
bill to you in the mail after you sign up for the electronic
bill service. However, we will be glad to continue sending
a paper bill to you each month if you request us to do
so by contacting our Customer Service department (a monthly
service charge will be added to your account).
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