e-bill Help/FAQ
- How do I sign up to access my electronic
bills for the first time?
- How will I be notified when my bill is
available for viewing and payment online?
- Will I continue to receive my paper bill
in the mail?
- When will my account reflect my payment?
- What are my payment options?
- Can I arrange to pay from more than one
bank account?
- When setting up my payment method, where
can I find my banks routing transit number and my checking
account number?
- Do you accept credit card payments?
- Can I pay with more than one credit card?
- Can I pay with a debit card?
- Can I set up a recurring payment?
- If I am making a payment dated today,
can I cancel it after I have clicked on the "Submit" button?
- If I have received a final notice, can
I still make online payments?
- Can I change the due date for my bill?
- Can anyone else access my electronic bill
information?
- How will my information be used by the
company?
- Can I cancel my enrollment if I decide
I no longer want to use the electronic bill service?
- Who can I talk to if I have other questions?
- What information will I need to have available
to enroll in the electronic bill program?
- How do I print the bill so it fits on an
81/2" x 11" sheet of paper?
- How can I view more of my bill without
having to scroll around in my web browser?
- What are the minimum web browser requirements
to use the e-bill service?
- How do I know if my web browser supports
128-bit encryption?
- How can I update my web browser to use
128-bit encryption?
- Where can I get more information about
Internet security?
1. How do I sign
up to access my electronic bills for the first time?
You need to have access to the Internet and a valid
e-mail address. You also need to have your most current
paper bill. We will ask you for your account number,
meter number and the amount from your current bill. Continue
to follow instructions on the screen to complete your
enrollment. You will receive an e-mail with a system
generated password upon successful enrollment
You will not be able to view any bills or make any electronic
payments until we generate your next billing statement.
We will send an e-mail message to you when your first bill
is available for viewing and payment.
2. How will I be
notified when my bill is available for viewing and payment
online?
You will receive an e-mail notification each month
that a new bill is available for viewing and payment.
3. Will I continue
to receive my paper bill in the mail?
Since the electronic bill service enables you to
conveniently view and print your monthly bill at any
time from your Internet browser software, we will no
longer send a paper bill to you in the mail after you
sign up for the electronic bill service. However, we
will be glad to continue sending a paper bill to you
each month if you request us to do so by contacting our
Customer Service department (a monthly service charge
will be added to your account).
4. When will my account
reflect my payment?
Payments are posted daily at 10:45 PM PT and are
available for viewing after that time.
5. What are my payment
options?
You can pay your bill using any of the following
methods:
Automatic Bank Withdrawal from your checking or savings
account.
VISA or MasterCard credit cards
Traditional Mail to PO Box 1180, Philomath, OR 97370
Our Office in person, drive-up window, or use our night
deposit boxes at:
6990 West hills Road, Philomath
36634 Oak Street, Lebanon
In Person at our neighborhood drop boxes:
Alsea Mercantile, Alsea
Chintimini Senior Center, Corvallis
Lake Detroit Market, Detroit
The Market Place, Monmouth
Klamath First Federal, Monroe
Philomath Thriftway, Philomath
Klamath First Federal, Scio
Noel's Market, Siletz
Important Reminder! If your payment is late or past due,
Please contact our CPI office in Philomath or Lebanon.
Don't make payments in drop boxes if late or past due.
Payments received after the due date may be assessed a
late fee.
6. Can I arrange
to pay from more than one bank account?
Yes. Just click on the "Pay by E-check" button
and follow the directions to enter the appropriate information.
If you want to save the bank account information for future
use, be sure to follow the instructions at the bottom of
the screen after you click the payment button.
7. When setting up
my payment method, where can I find my bank's routing transit
number and my checking account number?
The routing transit number can be found in the lower left
hand side of your check. The checking account number is
to the right of the routing number (see illustration above).
8. Do you accept
credit card payments?
Yes. We accept payments made with VISA and MasterCard,
as well as from a bank checking or savings account.
9. Can I pay with
more than one credit card?
Yes. You can add as many credit cards as you like. Just
click on the "Pay by Credit/Debit Card" button
on the "Account List" page and follow the directions
to enter the appropriate information. If you want to save
the credit/debit card information for future use,be sure
to follow the instructions at the bottom of the screen
after you click the payment button.
10. Can I pay with
a debit card?
Yes. We accept payments made with any debit card containing
the VISA or MasterCard symbols.
11. Can I set up
a recurring payment?
Our e-bill service does not support scheduled payments;
however our Customer Service department can set up scheduled
payments for credit card payments as well as from a bank
checking or savings account.
12. If I am making
a payment dated today, can I cancel it after I have clicked
on the "Submit" button?
No, you cannot cancel an electronic payment once it has
been submitted for processing; however, we will be glad
to assist you. Please contact our Customer Service department.
13. If I have received
a final notice, can I still make online payments?
Yes. Please contact our Customer Service department before
you make your payment to make sure that your service is
not interrupted.
14. Can I change
the due date for my bill?
No, you cannot change the due date for your bill at this
time.
15. Can anyone else
access my electronic bill information?
Nobody can access your electronic bill information without
your permission. If you want to allow someone else to access
your electronic bill information, you can do so contacting
our Customer Service Department.
16. How will my
information be used by the company?
We do not share your information with other companies
and we protect it from unauthorized access.
17. Can I cancel
my enrollment if I decide I no longer want to use the electronic
bill service?
Yes. You can cancel your enrollment by contacting our.
Customer Service Department.
18. Who can I talk
to if I have other questions?
Please contact our Customer Service department if you
need additional information.
19. What information
will I need to have available to enroll in the electronic
bill program?
You will need the following information to set up your
electronic bill payment:
CPI account number
E-mail address
CPI meter number
Current bill amount
20. How do I print
the bill so it fits on an 81/2" x 11" sheet of
paper?
While viewing a bill, click the "Printable Version"button
at the top of the page, then use the file print feature
of your web browser.
21. How can I view
more of my bill without having to scroll around in my web
browser?
The main factor that affects the size of your bill as
it appears in your web browser is your PC’s display
resolution. We suggest a minimum display resolution of
800 x 600 pixels. Higher display resolutions allow you
to see more information at one time by reducing the size
of the information being displayed. The maximum display
resolution for your PC is dependent upon the type of video
adapter installed in your PC. Microsoft Windows users can
view and/or change their display resolution from the Windows
Start menu as follows: Start -> Settings -> Control
Panel -> Display -> Settings tab.
Another factor affecting the size of your bill as it appears
in your web browser is your browser’s text size setting.
We suggest medium text size. Microsoft Internet Explorer
users can view and/or change the text size from the View
drop-down menu as follows: View -> Text Size.
22. What are the
minimum web browser requirements to use the e-bill service?
You must have Internet Explorer 5.0 or Netscape 6.0 or
higher and your web browser must support 128-bit encryption
and java scripting.
23. How do I know
if my web browser supports 128-bit encryption?
Both Microsoft Internet Explorer and Netscape Navigator
list their encryption levels from the Help drop-down menu
as follows: Help -> About Internet Explorer (or About
Netscape).
24. How can I update
my web browser to use 128-bit encryption?
Microsoft Internet Explorer users can obtain the update
from Microsoft’s web site.
25. Where can I
get more information about Internet security?
You can find lots of useful information regarding Internet
security by using any of the popular search engines on
the World Wide Web. Some suggestions of keywords to use
for your search include "browser security," "Internet
security," and "128-bit encryption.
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